Privacy Policy

Introduction

Callingham Group Limited trading as Callingham Security Group (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, and safeguard your data when you use our website or our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Information We Collect

We may collect and process the following personal data:
• Your name, email address, phone number, or address (if you contact us or fill in a form).
• Any details you voluntarily provide relating to security services or enquiries.
• CCTV footage or images (where we are engaged to provide monitoring or security services).
• Technical data such as IP address, browser type, and cookies (via website analytics).

We only collect information necessary to provide our services, maintain security, and respond to legitimate business enquiries.

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How We Use Your Information

We may use your information to:
• Respond to your enquiries or provide requested services.
• Manage and fulfil client contracts.
• Maintain records for compliance, audit, or operational purposes.
• Improve our website and services.
• Comply with legal obligations or regulatory requirements.

We do not sell, rent, or trade your personal information with third parties.

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Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:
• Contractual necessity – to perform a contract or service agreement.
• Legitimate interest – to operate and improve our services securely and efficiently.
• Legal obligation – to meet statutory or regulatory requirements.

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Data Storage and Security

We take appropriate security measures to protect all personal data against unauthorised access, alteration, disclosure, or destruction.
Electronic data access is restricted to authorised personnel only.
We keep personal data only for as long as necessary for the purpose it was collected or as required by law.

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CCTV and Monitoring Data

Where CCTV or surveillance footage is collected:
• Cameras are used solely for the protection of people, property, and assets.
• Footage is retained for a limited time (normally up to 30 days) unless required for investigation or legal reasons.
• Access to footage is restricted to authorised personnel and, where applicable, the relevant client.

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Data Sharing

We may share limited information with trusted service providers or authorities only when necessary, for example:
• To comply with legal or regulatory obligations.
• To deliver contracted services (e.g. cloud storage or alarm monitoring providers).

All such third parties are required to handle your data securely and lawfully.

 

Your Rights

You have the following rights under UK GDPR:
• To access, correct, or request deletion of your personal data.
• To restrict or object to certain types of processing.
• To lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Requests to exercise these rights can be made in writing to info@callinghamgroup.com 

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Cookies

Our website may use cookies or analytics tools to help us improve your browsing experience.
You can disable cookies through your browser settings at any time.

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Policy Updates

We may update this Privacy Policy from time to time to remain compliant with current laws and best practices.
The latest version will always be available on this page.

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Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:
info@callinghamgroup.com

4 Harecastle Close, Hayes, England, UB4 9RE 

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Disclaimer

While we take reasonable steps to ensure compliance and data security, Callingham Group Limited cannot accept liability for any unauthorised access, disclosure, or data loss beyond our reasonable control.

By using our website or services, you acknowledge and agree to this limitation of liability.